At TerraJoy, we aim to make your shopping experience seamless and reliable by providing clear information about our shipping and payment processes.
Shipping Information
1. Local Shipping Options
We provide fast and reliable shipping throughout South Ireland, ensuring your orders arrive in perfect condition.
2. Shipping Zones
Currently, we ship to the entire Republic of Ireland. If you’re outside this area, please contact us directly to discuss potential delivery options.
3. Shipping Costs
Shipping costs vary depending on the size, weight, and destination of your order. Exact costs will be calculated during checkout.
For larger products, a standard delivery rate applies. For smaller products, please contact us directly to discuss specific shipping cost options tailored to your order.
4. Order Processing and Delivery Times
- Orders are processed within 1-2 business days after payment confirmation.
- Delivery times range from 1 to 2 weeks, depending on your location and the items ordered.
- For urgent orders, please contact us to discuss expedited delivery options.
5. Returns, Exchanges, and Damages
- Returns & Exchanges: We accept returns and exchanges for unused and undamaged items within 14 days of delivery. Shipping fees for returns are the responsibility of the customer unless the item is faulty.
- Damaged or Lost Packages: If your order arrives damaged or is lost in transit, please contact us immediately with photos or proof of the issue. We will work to resolve it promptly.
Payment Information
1. Payment Methods
We accept the following secure payment options:
- Credit/Debit Cards (Visa, Mastercard, etc.)
- Bank Transfers
- Other Methods: Contact us for additional payment options if required.
2. Payment Requirements and Instructions
- Payments must be completed at checkout to confirm your order.
- For bank transfers, ensure to include your order number in the payment reference to avoid delays.
Contact Information
If you have questions about shipping, payments, or need assistance, feel free to reach out:
- Email: info@terrajoy.ie
- Phone: +353 87 393 0674
- Address: Ballycanew, Co. Wexford, Y25 E5C2
