At TerraJoy, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return policy below for details on returns, exchanges, and refunds.
We take great care to ensure your products arrive in perfect condition. However, if your item is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order. Provide photos and a description of the issue, and we’ll work quickly to resolve it with a replacement or refund.
To be eligible for a return, items must:
The following items are not eligible for return:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days and issued via your original payment method.
Customers are responsible for the cost of return shipping. For guidance on how to return your item, please contact us directly.
For any questions about returns, exchanges, or refunds, please contact our support team:
