At TerraJoy, we are committed to safeguarding your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data in compliance with the General Data Protection Regulation (GDPR) and Irish data protection laws.
1. Collecting Personal Information
When you interact with our website or services, we may collect the following personal information:
- Contact Details: Name, email address, phone number, and mailing address when you place an order or contact us.
- Payment Information: Billing details and payment methods for processing transactions.
- Usage Data: Information about how you use our website, including IP address, browser type, and browsing behavior.
Legal Basis for Processing:
We process your personal data based on:
- Performance of a Contract: To fulfill your orders and provide services.
- Legal Obligations: To comply with tax, accounting, and other legal requirements.
- Legitimate Interests: To improve our services, communicate effectively, and provide relevant offers.
- Consent: When you opt-in for marketing communications or non-essential cookies.
2. Sharing Personal Information
We respect your privacy and do not sell your personal data. However, we may share your data with trusted third parties, including:
- Service Providers: Such as payment processors, delivery services, and website hosting providers, to facilitate your purchases and services.
- Legal Obligations: When required by law or to protect our legal rights (e.g., fraud prevention).
If personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place.
3. Using Personal Information
Your personal information is used to:
- Process and fulfill orders.
- Communicate with you about orders, inquiries, or promotions.
- Improve our website, services, and customer experience.
- Comply with legal and regulatory requirements.
4. Retention of Personal Information
We retain your personal data only as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy.
- Comply with legal obligations (e.g., tax and accounting requirements).
- Resolve disputes and enforce our terms.
Personal data not required for these purposes will be securely deleted.
5. Your Rights Under GDPR
Under Irish data protection law and GDPR, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Update or correct inaccuracies in your data.
- Erasure: Request deletion of your personal data, subject to legal obligations.
- Restriction: Limit the processing of your data in certain circumstances.
- Portability: Request your data in a portable format.
- Objection: Opt-out of direct marketing communications or object to processing based on legitimate interests.
To exercise these rights, contact us using the details below.
6. Use of Cookies
We use cookies to enhance your browsing experience. Cookies allow us to:
- Analyze website traffic and improve performance.
- Remember your preferences for future visits.
- Provide personalized recommendations and promotions.
Consent for Cookies:
- Essential cookies are used without consent, as they are necessary for site functionality.
- Non-essential cookies (e.g., analytics, marketing) require your explicit consent. You can manage your cookie preferences through our cookie banner or your browser settings.
7. Data Breach Notification
In the event of a data breach, we will notify the Data Protection Commission (DPC) and affected individuals within the required timeframe, as mandated by GDPR.
8. Right to Lodge a Complaint
If you believe your personal data is being mishandled, you have the right to lodge a complaint with the Data Protection Commission (DPC):
- Website: www.dataprotection.ie
- Phone: +353 (0)57 8684800 / +353 (0)761 104 800
- Address: 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland.
9. Contact Information
For questions about this Privacy Policy or to exercise your rights, please contact us:
- Email: info@terrajoy.ie
- Phone: +353 87 393 0674
- Address: Ballycanew, Co. Wexford, Y25 E5C2
